MaintainSTR Terms of Service

Effective date: Sept 26, 2026
Last updated: Sept 26, 2026

These Terms of Service ("Terms") are an agreement between you and MaintainSTR LLC, a Georgia limited liability company ("MaintainSTR," "we," "us," or "our"). They govern your use of the MaintainSTR website, web application, and mobile applications (together, the "Platform").

By creating an account, accepting an invitation, or using the Platform, you agree to these Terms. If you use the Platform on behalf of a company or other organization, you agree to these Terms on its behalf and confirm you have authority to bind it. In that case, "you" includes that organization. If you do not agree, do not use the Platform.

1. What MaintainSTR is

MaintainSTR is software that helps short-term rental property managers, property owners, and maintenance contractors coordinate property maintenance. That includes reporting issues, creating and tracking work orders, sharing quotes, photos, and notes, scheduling, and invoicing.

MaintainSTR is a technology platform only. We are not a contractor, property manager, or party to any agreement between users. We do not perform, supervise, inspect, or guarantee any maintenance, repair, or other work. We do not employ the contractors who use the Platform. Contractors are independent businesses solely responsible for their work, pricing, licensing, permits, insurance, and compliance with law. Property managers and owners are solely responsible for choosing contractors and for decisions about their properties.

2. Definitions

• "Property Manager" means a person or business that manages short-term rental or other properties and uses the Platform to request, track, or approve maintenance work, including owners who manage their own properties.
• "Contractor" means a person or business that performs maintenance, repair, inspection, or related services and uses the Platform to receive, manage, quote, or invoice that work, including its administrators and technicians.
• "Client" means a Property Manager, owner, or other customer a Contractor serves through the Platform.
• "User Content" means anything you or your team submit to the Platform, including property details, issue descriptions, photos, videos, notes, quotes, invoices, messages, and access information.
• "Organization Account" means the account for a Property Manager company or Contractor business, under which individual users are added.

3. Eligibility and accounts

• You must be at least 18 years old and able to form a binding contract. The Platform is intended for business use.
• Accounts are created by invitation. You agree to give accurate information and keep it current.
• You are responsible for all activity under your account and your Organization Account, including actions by users you invite or give administrator access. Keep your credentials secure and tell us promptly at support@maintainstr.com if you believe your account has been compromised.
• Organization administrators control which users can access the Organization Account and what they can do. You are responsible for removing access for people who should no longer have it.

4. Subscriptions and fees

• Some features require a paid subscription. Plans, prices, and included features are shown at the time of purchase on our website. Subscriptions are purchased on the web; the mobile app does not sell subscriptions.
• Renewal. Paid subscriptions renew automatically for the same term until cancelled. By subscribing, you authorize us and our payment processor to charge the payment method on file for each renewal.
• Cancellation. You may cancel at any time. Cancellation takes effect at the end of the current billing period, and you keep access to paid features until then. Except where required by law, fees already paid are non-refundable, including for partial periods.
• Price changes. We may change prices or plan features. We will give you advance notice of a price increase, and it will apply from your next renewal after the notice.
• Taxes. Fees exclude taxes unless stated otherwise. You are responsible for applicable taxes other than taxes on our income.
• Free plans. We may offer free plans or features and may change or discontinue them.
• Late payment. If a payment fails, we may suspend paid features until it is resolved.

5. Work between users

• Arrangements for work are made directly between Property Managers or owners and Contractors. Quotes, approvals, scheduling, change requests, and invoices exchanged through the Platform are between those users. MaintainSTR is not a party to them.
• Contractors are responsible for the accuracy of their quotes and invoices and for the quality, safety, and legality of their work.
• Property Managers and owners are responsible for reviewing and approving work, for paying valid invoices on time, and for having authority to request work at the properties they manage.
• Disputes about work, pricing, quality, damage, or payment are between the users involved. We may, but are not required to, help facilitate a resolution.

6. Access information and property data

The Platform may be used to share property access details such as door codes, lockbox codes, gate codes, and alarm information. You are responsible for deciding what access information to share and with whom, for keeping it current, and for changing codes when access should end. Users who receive access information must use it only to perform the requested work and must not disclose it to anyone else.

7. Payments through the Platform

Contractors may accept payments from Clients through the Platform using Stripe, Inc. ("Stripe").

Payment processing services for Contractors on MaintainSTR are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement"). By agreeing to these Terms or continuing to operate as a Contractor on MaintainSTR, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of MaintainSTR enabling payment processing services through Stripe, you agree to provide MaintainSTR accurate and complete information about you and your business, and you authorize MaintainSTR to share it and transaction information related to your use of the payment processing services provided by Stripe.

• MaintainSTR may charge platform or transaction fees on payments processed through the Platform. Applicable fees are shown in the Platform before they apply.
• Refunds, chargebacks, and payment disputes between a Client and a Contractor are the responsibility of the Contractor who received the payment, subject to the Stripe Services Agreement.
• We do not hold funds on behalf of users and are not a bank, money transmitter, or escrow agent.

8. Your content

• You own your User Content. You give MaintainSTR a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, and display your User Content only as needed to operate, secure, support, and improve the Platform. This includes sharing it with the users you work with through the Platform, such as your Contractors or Clients.
• Photos, videos, and location. Media captured in the app may include the date, time, and device location where it was taken. This information is recorded alongside the media, not visibly stamped on the image or video itself, and may be shared with the users on the related work order. It is used to document where and when work was done.
• Your responsibilities. You confirm you have the rights and permissions needed to submit your User Content. Do not upload photos or videos of guests or other people without the permissions required by law, and do not upload sensitive personal information that is not needed for the work.
• Aggregated data. We may create de-identified, aggregated data from use of the Platform, such as maintenance trends, and use it for any lawful purpose, provided it does not identify you, your properties, or any individual.

9. Acceptable use

You agree not to:

• break the law, or use the Platform to violate anyone else's rights;
• upload malware, or interfere with or disrupt the Platform or its security;
• access accounts, data, or properties you are not authorized to access, or try to bypass access controls;
• scrape, copy, or reverse engineer the Platform, except where the law allows it;
• use the Platform to build a competing product;
• submit false, misleading, or fraudulent information, including quotes, invoices, or proof of work;
• harass, threaten, or abuse other users;
• resell or sublicense the Platform without our written permission.

10. Our intellectual property

The Platform, including its software, design, features, and branding, is owned by MaintainSTR and its licensors and is protected by intellectual property laws. Subject to these Terms, we give you a limited, non-exclusive, non-transferable, revocable right to use the Platform for your internal business purposes. We reserve all rights not expressly granted.

11. Feedback

If you send us suggestions or feedback, we may use them without restriction or obligation to you.

12. Third-party services

The Platform works with third-party services, such as payment processing, sign-in providers, email, and optional device or software integrations. Your use of those services is subject to their own terms. We are not responsible for third-party services and do not guarantee that any integration will remain available.

13. Privacy

Our Privacy Policy explains how we collect, use, and share information. By using the Platform, you acknowledge it.

14. Communications

You agree to receive operational messages from us and from the Platform, such as work order notifications, invoices, reminders, and account notices, by email, push notification, or in-app message. You can adjust some notification settings in the Platform. Operational messages needed to run your account cannot be turned off while the account is active.

15. Suspension and termination

• You may stop using the Platform and cancel your subscription at any time. To close your account, contact support@maintainstr.com.
• We may suspend or terminate your access if you materially breach these Terms, fail to pay fees, create risk or legal exposure for us or other users, or if required by law. Where reasonable, we will give notice and a chance to fix the problem first.
• After termination, your right to use the Platform ends. We may retain records, including work orders, invoices, and payment records, as required by law or for legitimate business purposes such as tax, accounting, and dispute resolution, and then delete or de-identify them in line with our Privacy Policy. Other users may keep copies of records shared with them in the ordinary course of your work together.
• Sections 5, 7, 8 (aggregated data), 10, 11, and 15–22 survive termination.

16. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, MAINTAINSTR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DATA WILL NEVER BE LOST.

MAINTAINSTR MAKES NO REPRESENTATION OR WARRANTY ABOUT ANY CONTRACTOR, PROPERTY MANAGER, OWNER, OR OTHER USER, OR ABOUT THE QUALITY, SAFETY, TIMING, OR LEGALITY OF ANY WORK ARRANGED THROUGH THE PLATFORM. NOTIFICATIONS, REMINDERS, AND ALERTS ARE PROVIDED AS A CONVENIENCE AND MAY BE DELAYED OR NOT DELIVERED; YOU SHOULD NOT RELY ON THE PLATFORM AS YOUR ONLY MEANS OF DETECTING OR RESPONDING TO URGENT PROPERTY CONDITIONS OR EMERGENCIES.

17. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

• MAINTAINSTR WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BOOKINGS, LOST DATA, OR PROPERTY DAMAGE, ARISING OUT OF OR RELATED TO THE PLATFORM OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• MAINTAINSTR IS NOT LIABLE FOR THE ACTS OR OMISSIONS OF ANY USER, INCLUDING ANY WORK PERFORMED OR NOT PERFORMED BY A CONTRACTOR.
• MAINTAINSTR'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID MAINTAINSTR IN SUBSCRIPTION AND PLATFORM FEES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you.

18. Mobile apps

If you download a MaintainSTR mobile app, these Terms apply to it. The following also applies to the iOS app downloaded from the Apple App Store:

• These Terms are between you and MaintainSTR only, not Apple Inc. ("Apple"). MaintainSTR, not Apple, is solely responsible for the app and its content.
• Your license to the app is limited to use on Apple-branded products you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
• Apple has no obligation to provide any maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any. To the maximum extent permitted by law, Apple has no other warranty obligation for the app. Any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to a warranty are MaintainSTR's responsibility, subject to these Terms.
• MaintainSTR, not Apple, is responsible for addressing any claims by you or a third party relating to the app or your possession or use of it, including product liability claims, claims that the app fails to meet legal or regulatory requirements, and claims under consumer protection, privacy, or similar laws.
• If a third party claims the app or your possession or use of it infringes their intellectual property rights, MaintainSTR, not Apple, is solely responsible for investigating, defending, settling, and discharging that claim.
• You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
• Questions, complaints, or claims about the app should be sent to MaintainSTR using the contact details in Section 22.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, have the right to enforce them against you as a third-party beneficiary.

The Google Play version of the app is also subject to Google Play's terms, which govern your download of it.

19. Indemnification

You will defend, indemnify, and hold harmless MaintainSTR and its members, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Platform; (b) your User Content; (c) work you perform, request, approve, or pay for through the Platform; (d) your dealings with other users; or (e) your violation of these Terms or the law.

20. Governing law and disputes

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Platform will be brought exclusively in the state or federal courts located in Cobb County, Georgia, and you and MaintainSTR consent to their personal jurisdiction. Before filing a claim, each party agrees to try in good faith to resolve the dispute informally by contacting the other party for at least 30 days.

21. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or in the Platform before they take effect. The "Last updated" date at the top shows when the Terms last changed. If you keep using the Platform after changes take effect, you accept the updated Terms. If you do not agree, stop using the Platform and cancel your subscription.

22. General

• Entire agreement. These Terms, together with our Privacy Policy and any order or plan terms you accept, are the entire agreement between you and MaintainSTR about the Platform.
• Assignment. You may not transfer these Terms without our written consent. We may transfer them in connection with a merger, acquisition, or sale of assets, or to an affiliate.
• Severability. If any provision is found unenforceable, the rest of these Terms stay in effect.
• No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
• Independent parties. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

Contact
MaintainSTR LLC
2471 Davis Drive SE, Smyrna, GA 30080
support@maintainstr.com