Account & Data Deletion

MaintainSTR (operated by MaintainSTR LLC). See our Privacy Policy and Terms of Service for full data practices, or visit Support for help.

This page explains how to request deletion of your MaintainSTR account and the data associated with it. We process every request manually and respond within 30 days.

How to Request Account Deletion

1. Send an email to support@maintainstr.com.
2. Use the subject line: Account Deletion Request.
3. Include in the body of the email:
   • Your full name
   • The email address on your MaintainSTR account
   • Your company name (if applicable)
4. We will respond within 30 days to confirm deletion.

What Data Gets Deleted

• User account information (name, email, phone)
• User preferences and settings
• Profile photos
• Personal authentication data

What Data is Retained

• Work order records, invoices, and payment metadata: retained for up to 7 years to meet tax, accounting, and audit obligations (legal requirement).
• Photos and media attached to work orders: retained for the life of the associated work order plus the archival period, unless earlier deletion is specifically requested.
• Backups: retained on a rolling basis and purged on our standard backup cycle.
• Anonymized usage data: retained for as long as needed for legitimate business purposes such as improving the Service. Because it cannot be linked back to you, it is not part of an account deletion request.

Partial Data Deletion

You do not need to delete your entire account to remove specific data. Email support@maintainstr.com with a description of what you want deleted (for example, specific photos or work orders) and we will process the request within 30 days. Messages are kept as business records for the other people in the conversation and generally aren't deleted on request — deleting your account removes your name and email from them, consistent with our Terms.

Contact

MaintainSTR LLC (Georgia, USA)
Email: support@maintainstr.com

For more information on how we handle your data, see our Privacy Policy and Terms of Service. Need help? Visit Support.